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Business Communication Quarterly, Vol. 57, No. 4, 9-11 (1994)
DOI: 10.1177/108056999405700402
© 1994 Association for Business Communication

A Case Study in Business Writing: An Examination of Documents Written by Executives and Managers

Leona M. Gallion

Indiana State University, Terre Haute

C. Bruce Kavan

University of North Florida, Jacksonville

This study examines the types of documents written by 23 executives/managers in two different companies—a col lection agency division of a large service company and a mid-sized professional liability insurance company. Implications for business writing courses are given.


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