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Communication Challenges and Needs: Perceptions of MBA Students

Georgetown University, Washington, DC

Annette N. Shelby

Georgetown University, Washington, DC

We asked each student enrolled in a graduate-level management communica tion course to describe in wrzting a work-related communication episode that had challenged him or her. Students reported most difficulties in face-to-face oral events, particularly when required to interact with someone in a different organization or with someone who ranked higher in the organization. Students also identified communication-related needs (for example, improved self-confidence and persuasiveness). Our results indicate that graduate management communication courses should include oral communication and should not conceptualize oral communication exclusively in terms of formal presentations.

Business Communication Quarterly, Vol. 59, No. 1, 36-51 (1996)
DOI: 10.1177/108056999605900104


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