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Business Communication Quarterly
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Human Factors in High-Tech Writing: Targeting the Right Tool for Professional Development

Louise Rehling

San Francisco State University, San Francisco, California

Practitioners, students, and instructors of business communication can benefit from learning new professional technologies; but choosing among them may be difficult. This article provides a method, based on human factors, for help ing individuals with that choice. The first step is to complete a self-assessment questionnaire ranking preferences among forms, industries, techniques, roles, and purposes for writing. Then, individuals can match those preferences to typ ical expectationsfor each of several new text technologies: structured on-line documentation markups, help screens and interactive tutorials, and multime dia presentations. With that information, individuals can choose training in a technology that suits them.

Business Communication Quarterly, Vol. 59, No. 3, 56-63 (1996)
DOI: 10.1177/108056999605900307
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