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Student Attitudes Toward Written, Oral, and E-mail Communication

University of Minnesota, Duluth

Ruthann Dirks

Emporia State University, Emporia, Kansas

Business communication students at two midwestern universities were polled on the first day of the 1995 spring term to determine their (1) written com naunication assignment likes Idislikes; (2) oral communication assignment likes/dislikes; (3) experience using e-mail; and (4) attitudes toward written, oral, and e-mail communication. The 144 respondents viewed oral communi cation less positively than they did either written or e-mail communication. Significant differences were found among overall ratings for oral, written, and e-mail communication. In addition, students with prior e-mail experience gave significantly higher ratings to it and to oral communication than did those who had not used e-mail.

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