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Business Communication Quarterly, Vol. 61, No. 3, 8-19 (1998)
DOI: 10.1177/108056999806100302
© 1998 Association for Business Communication

How Fortune 500 Companies Are Using Electronic Résumé Management Systems

William H. Baker

Brigham Young University, Provo, Utah

Kristen DeTienne

Brigham Young University, Provo, Utah

Karl L. Smart

Brigham Young University, Provo, Utah

Scanning technology is now playing a major role in Human Resource Infor mation Systems (HRIS). As new applications are received, many organiza tions scan the résumés into their databases and subsequently search key words to achieve a match between applicants' qualifications and job requirements. But typographical embellishments on some résumés cause scanning difficul ties. This research article reports the impact of electronic résumé-management systems in Fortune 500 companies and examines the implications of this technology, providing guidelines for producing scanner-friendly résumés.

Key Words: Electronic • résumé • scanners • employment • typography


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